Everyone must stay at home to help stop the spread of coronavirus.
You should only leave the house for very limited purposes:
Important - These reasons are exceptions – even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.
There is separate advice about staying at home if:
Do not leave your home if you have either:
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Important - Call 111 for advice if you're worried about a baby or child.
If they seem very unwell, are getting worse or you think there's something seriously wrong, call 999.
Do not delay getting help if you're worried. Trust your instincts.
Use the quick NHS coronavirus status checker to tell us about your current experience of the virus.
This will help the NHS plan its response to coronavirus by showing where the virus is spreading and how it affects people.
Binfield Road Surgery1 Binfield RoadLondon, SW4 6TBTel: 020 7622-1424
How do we use your information?
New online Sexual Health Service sxt.org.uk
Alert: Potential risk with some own brand blackcurrant cough syrup, please read our poster for more information by clicking here
All staff operate by the practices strict confidentiality guidelines. We will not disclose your information to anyone else without your consent. If someone is calling to collect you from the surgery please advise the receptionist that you are willing for us to inform another person that you are here at the surgery.
When booking emergency appointments, please ask at the reception desk for one of our confidential slips. By using these slips, you are able to inform the receptionists of your problem without the rest of the waiting room overhearing.
We use computers in the surgery to help with prescriptions and records. The information on computer is completely confidential and we comply with the obligations of the Data Protection Act.
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
This practice welcomes the feedback it receives from its patients and uses this as a way to make improvements to the way of working and the services it provides. The practice operates an in-house complaints procedure which is managed by the Practice Manager, Miss Aimee Peraux.
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.
Please contact the practice manager either in person, by phone or in writing stating the nature of your complaint and giving as much details as possible, such as the date, the time, who was involved, what was said and any other information that will help us to investigate.
The practice manager will acknowledge your complaint within 3 working days and will endeavour to respond to you within 14 working days.
If you would like independent advice on how to make a complaint then you can contact POhWER www.pohwer.net - this is the NHS Complaints Advocacy service that is free, confidential and independent of the NHS
If your complaint cannot be resolved locally, you have the right to take your complaint to the Ombudsman. Tel: 0345 015 4033 Email: email@example.comWrite: Millbank Tower, Millbank, London SW1P 4QP.
In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementary information held by Binfield Road Surgery; this is commonly known as a data subject access request (DSAR). Data subjects have a right to receive:
As of April 2016, practices have been obliged to allow patients access to their health record online. This service will enable the patient to view coded information held in their health record. Prior to accessing this information, you will have to visit the practice and undertake an identity check before being granted access to your records.
In addition, you can make a request to be provided with copies of your health record. To do so, you should submit a Data Subject Access Request (DSAR) form; this can be submitted electronically and the DSAR form is available on the practice website. Alternatively, a paper copy of the DSAR is available from reception. You will need to submit the form online or return the completed paper copy of the DSAR to the practice. Patients do not have to pay a fee for copies of their records.
Once the DSAR form is submitted, Binfield Road Surgery will aim to process the request within 21 days; however, this may not always be possible. The maximum time permitted to process DSARs is one calendar month.
There may be occasions when the data controller will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person.
At Binfield Road Surgery the data controller is Dr Anand Patel. Should you have any questions relating to accessing your medical records, please ask to discuss this with the named data controller.
Copyright 2006 - 2020 My Surgery Website | Privacy & Usage | Edit | Staff Home | Site Map | Accessibility | Site T&C's | Service T&C's