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Lambeth Council Information Leaflet for all residents durind COVID-19

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New Appointment System

Dear Patient,

We have reviewed our appointment system following your helpful feedback.

Whilst many of you have returned to your ‘new normal’, some of you remain vulnerable so we are changing our appointment system to try and meet all of our patients’ needs.


From Thursday 16th July, we will offer all telephone appointments at booked times so you will know (approximately) when you will be contacted. 

There are lots of ways to get in touch with us:

  • eConsult - see below for full details of how to get a speedy response to health or administrative needs for you and your family.  
  • Book-in advance telephone appointments (including evening appointments).
  • On the day telephone appointments.
  • Telephone appointments available with trusted local doctors and nurses. 


All telephone appointments can be booked via:

1. The NHS app which you can download on Android or Apple phones:

 Play Store  App Store

2. By calling 020 7622 1424.

Those patients who need an examination following a telephone assessment will be offered a video call or appointment at the practice.

Please click here for a YouTube video with details of how video calls work.

Please note that although we are open, you will not be allowed to enter the building unless you have been contacted by a member of our team asking you to attend the practice and assessed for COVID symptoms. A temperature check may be undertaken on arrival. 

We would be grateful for your help in using the telephone appointments for health concerns only – please use eConsult for everything else.

eConsult default

Rather than call, you can quickly and easily get help for you or your family 24 hours a day by completing a short online form using eConsult and you will receive a speedy response (by telephone, text or email).

eConsult is now available to all of our patients for health concerns and general advice. If you need support using eConsult, our team will be happy to help you. If you are requesting advice about a skin condition please attach a photo via this secure method.

You can quickly and easily complete an eConsult request online and do not need a telephone appointment for the following:

  • Results
  • Medication requests
  • Sick (fit) notes
  • Letters
  • Chasing hospital referrals or appointments
  • Insurance and medical reports
  • Maternity or prescription exemption certificates
  • Other requests for documents or paperwork

Results will be visible to you on the NHS app if you have signed up (this is quick and easy to do!). Please be assured if your results need any further action, one of the team will contact you.

Medications should be requested via the NHS App, using eConsult or via your pharmacy. For your safety, we are unable to accept medication requests over the telephone.

Your Named GP

You may be aware that all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them.

We know that some patients will wish their named GP to be a particular doctor. Where a patient expresses a preference as to which doctor they have been assigned, the practice will make reasonable efforts to accommodate this request, but we would like to reassure patients that this system does not prevent you from seeing any GP in the practice as you currently do. Your named GP will not be available at all times.

If you wish to be told the name of your accountable GP, please ask the receptionists when you are next in the surgery.

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